Sync & Backup
Use iCloud sync for device-to-device updates, and export a JSON backup from the Stats page for manual recovery.
Repcord Support
Help for sync, backup, purchases, and care records.
Repcord helps reptile keepers track feeding, weight, care, and health logs across Apple devices with iCloud sync and manual backup import/export.
Purchases
If Pro features are locked, go to Settings and use Restore Purchases after confirming you are signed in with the correct Apple ID.
Support Contact
For bug reports, include your device model, iOS version, app version, and a short description of the issue.
Frequently Asked Questions
These cover the most common setup, sync, backup, and purchase questions.
How do I sync data across devices?
Sign in to the same Apple ID on each device, make sure iCloud is enabled for Repcord, and keep the app connected to the internet. You can also check the Sync Diagnostics page inside Settings.
How do I back up and restore my data?
In the Stats page, open export and choose Backup to save a JSON backup file. You can later import that file back into the app and choose whether to overwrite matching record IDs or import missing data only.
How do I restore purchases?
Open Settings, go to the purchase section, and tap Restore Purchases. If that still fails, contact support with a screenshot of the message shown in the app.
Why is a device not receiving new records?
Open Sync Diagnostics on both devices and check the latest import/export status. If export is failing, send the exact CloudKit error text shown there.
What should I include in a bug report?
Include the app version, iOS version, device model, the exact steps to reproduce the issue, and any screenshots from Sync Diagnostics or purchase alerts.
Where can I ask for support?
Email justinlee1230@gmail.com. Replace this placeholder with your real support address before publishing.
Contact & App Info
A short summary you can also reuse in App Store Connect support materials.
About Repcord
Repcord is a record-keeping app for reptile owners. It supports feeding logs, weight tracking, care logs, health notes, calendar history, PDF export, JSON backup export/import, and iCloud sync across Apple devices.